Privacy policy

Mateus values your personal privacy and works to ensure that your personal data is protected when using our services. By accepting the policy in connection with a purchase or providing information, you consent to the processing of your personal data in accordance with the details below.

Who is responsible for the personal data?

Mateus Stock AB

What personal data is collected and processed?

Mateus collects personal data that you primarily provide directly to us when using our services, such as when making purchases or orders, registering on the website, contacting customer service, subscribing to newsletters, or providing information in our store. Data is also collected through cookies to administer your purchases and improve your user experience. We also have surveillance cameras in our store at Karlavägen 64 in Stockholm, and therefore temporarily store personal data in the form of camera images. Mateus may disclose your information to third parties, such as partners and providers of card and communication services for marketing purposes and to fulfill our obligations to you. However, all handling of personal data is always subject to high security and confidentiality.We will not sell your personal data to third parties without your consent

How do we use your information?

Mateus primarily processes personal data for the purposes outlined below:

• To manage your order and administer your user account/customer profile

• Facilitate customer service communication and provide good service for any questions you have as our customer

• Conduct analyses of orders and send newsletters

• Conduct analyses and market research

• Analyze your behavior on our website to develop, deliver, and improve our webshop and its services

• Analyze which of our products you are interested in, which newsletters you have interacted with, information about your purchases. This information may be transferred to our partners in a completely anonymized form

• Send you information and personalized marketing through digital channels such as Facebook, Instagram & Google when you have an active customer relationship with us. Note that you can opt out of this at any time. If you want to know more about how Meta and Google handle your data, you can find more information here.

• Provide you with relevant recommendations and customized services based on what others with similar behavior patterns have shown interest in or searched for on our webshop

• Send important messages about changes to our terms and policies

• Fulfill legal obligations, e.g., regarding requirements in the accounting law

How long is the data stored?

By providing information to Mateus, you give your consent to Mateus registering, storing, and processing the specified personal data for the stated purposes. Mateus will store your personal data for as long as you are a customer with us, i.e., as long as you have not deregistered your account with Mateus. We will also remove and, in some cases, anonymize personal data for customers who are no longer active.

What are your rights?

Right to rectification

If your information is incorrect, incomplete, or irrelevant, you have the right to request that the information be corrected.

Right to erasure

You have the right to request the deletion of your personal data that we process. However, we may not always be able to fulfill your request if:

• The data is necessary to provide the service or product you have ordered.

• We have compelling legitimate reasons to retain your personal data that override your privacy interests.

• Personal data must be retained to fulfill a legal obligation.

Changes to this Privacy policy

Mateus reserves the right to make changes to this privacy policy at any time to the extent that changes are necessary, for example, to comply with new legal or technical requirements. Any changes to this Privacy Policy will be published on the website.

Information about cookies

Mateus uses cookies to improve your customer experience and provide you with relevant information. Cookies are small text files that are stored on your hard drive when you visit websites. Mateus uses cookies for statistical purposes to improve the website for the user or provide statistics on how the visitor uses the site and to save functional settings such as language. There are two types of cookies called Permanent Cookie and Session Cookie, and these can in turn be either first-party cookies or third-party cookies. By accepting Mateus' terms and conditions and/or this Privacy policy and/or using Mateus' website, you consent to the processing of cookies as described here.

Permanent cookie

This type of cookie saves a file that remains on the visitor's computer. It is used, for example, to customize a website according to the visitor's preferences, choices, and interests, as well as for analytical purposes.

Session cookie

During the time a visitor is on a website, this type of cookie is temporarily stored in the visitor's computer's memory. Session Cookies disappear when you close your browser. First-party cookies are placed by the website you visit, while third-party cookies are placed by another party. Third-party cookies are often used for purposes such as Google Analytics and Facebook to understand how the website is used, how to improve the user experience, and for advertising

How to delete cookies?

You can easily delete cookies through your web browser. Visit your browser's help page for more information on how to do this. Please note that if you choose to disable cookies, you may not be able to use all features on our website.

For further information on personal data management or if you have questions, feel free to contact us at: customercare@mateuscollection.com