Founded in Sweden in 1993, Mateus designs and produces handmade ceramics that seamlessly bridge modern Scandinavian design with traditional European craftsmanship. Born from Swedish design and a long tradition of craftsmanship in Portugal, each piece is shaped from high-quality natural clay and hand-painted by skilled artisans, giving every item unique variations in form, color, and glaze. Our collections are created to stand the test of time. made to build collections around, be passed down through generations, and mix and match effortlessly across all series. We aim to bring warmth, beauty, and genuine artistry to everyday meals as well as special gatherings.
FAQ
About Mateus
Frequently Asked Questions
About Us
Care Instructions
All Mateus collections are designed to be seamlessly combined. You can easily create a personalized tablescape by pairing expressive textures like Bubbles and Lace with more minimalist series like Basic, or by setting rich, deep shades against warm, neutral tones.
We always strive to keep all our products in our permanent collection. Our guiding philosophy is that you should be able to build and curate your Mateus pieces over time, pass them down through generations, and complement your collection whenever you wish.
Yes, as every item is shaped and hand-painted by skilled artisans, each piece is entirely unique. Subtle variations in shade, glaze, and form are a natural part of the crafting process and give your ceramics their distinct character.
No, all our products are 100% food-safe and completely free from lead, cadmium, and other harmful heavy metals. They comply with all international safety standards for tableware and kitchenware.
All our products are handmade and hand-painted. Natural variations in color and finish are an integral part of the craftsmanship, giving each piece its own unique character.
Dishwasher, microwave, and freezer safe (Not oven safe, as rapid temperature changes may cause the ceramics to crack).
Avoid moisture retention: Do not place the products on damp surfaces or leave them soaking in water, as clay is a natural material that can absorb moisture.
Prevent cutlery marks: To avoid dark marks from stainless steel cutlery, use a rinse aid in your dishwasher. Should marks still appear, gently rub the surface with a mild cream cleanser or metal polish.
Certified safe: All Mateus products comply with international safety standards and are completely free from cadmium and lead.
Dark marks from knives and forks can sometimes appear on glazed surfaces. This is not a defect in the glaze, but soft metal transferred from the cutlery.
We recommend: use a rinse aid in your dishwasher. Should marks still appear, gently rub the surface with a mild cream cleanser or metal polish.
You can easily remove these dark lines by applying a multi-purpose cleaner and gently wiping it over the marked surface.
Our warranty covers original manufacturing defects and material flaws. Unfortunately, it does not extend to accidental damage or breakage caused by drops, impacts, or external force after purchase.
Orders
Order
Payment
Delivery
Security
The order confirmation will be sent immediately to the email address you provided when placing the order. If you are unsure whether your order has been registered, please contact customer service before placing a new order. This order confirmation also serves as your receipt and may be useful to save for any potential contact with our customer service.
Due to technical issues or other circumstances beyond Mateus' control, your order confirmation may be delayed or not received at all. If your order confirmation is delayed for more than 24 hours, we kindly ask you to contact our customer service.
If the product you're looking for is not in stock, you can enter your email address when clicking on "notify me" on the product page. You will then be notified when the product is back in stock.
It is not possible to make changes to a placed order. You have 30 days from the date of receipt to return your order if needed.
If you want to exchange an item or change its color, you can initiate a regular return for the item you have at home. Afterward, you can place a new order on the website for the desired color or product.
If you have a gift card code that you want to use, enter it at the checkout and click Apply. If you have any questions, you can contact our customer service. Note that it's not possible to add a code after the transaction is completed.
Mateus accepts a variety of payment methods, including some major credit cards and popular payment providers like Klarna.
You can find more information about Klarna here.
To offer a variety of payment options, we need to share your personal, contact, and order information with the respective payment service provider. We recommend reading our privacy policy. The use of this information is governed by applicable data protection laws and Klarna's privacy policy.
Once we have received and processed your return, a refund will be initiated to the same card/account used when placing your order. Your refund will be processed within 5-7 business days. If you have questions about your Klarna invoice, you can contact their customer service here.
For questions regarding returns, we refer you to our Returns & Exchanges policy.
If a product is damaged upon delivery, please contact customercare@mateuscollection.com within 5 business days. Provide your order number and send us a picture of the damaged product.
The standard delivery time, unless otherwise specified, is 1-3 business within Sweden and 2-5 business for countries outside of Sweden. Please note that this is only an estimate, and the delivery may arrive earlier or later than indicated.
We offer free shipping on orders over 1000 SEK / 1000 NOK / € 150. The available shipping methods are generated based on the postal code you provide at checkout. The shipping cost varies depending on the selected shipping option, as follows:
SWEDEN
Budbee home delivery: 79 SEK
DHL servicepoint: 59 SEK
NORWAY
DHL servicepoint: 79 NOK
DENMARK, FINLAND AND NETHERLANDS
Budbee home delivery: € 8
DHL servicepoint: € 6
GERMANY, AUSTRIA, SPAIN, PORTUGAL, ITALY AND FRANCE
DHL home delivery: € 10
DHL servicepoint: € 8
Please note that for unclaimed packages or failed deliveries, Mateus charges a fee of 250 SEK / 250 NOK / € 25
Norwegian VAT (25%) is included in the NOK price. Other charges, such as handling fees from the carrier, may apply.
We offer delivery Budbee and DHL.
Once you have placed your order, you will receive a shipping confirmation email with your tracking number. You can track the entire shipment process using your tracking number on the shipping providers tracking page.
If you are unable to pick up your package personally, the person collecting it on your behalf must bring both their own and the recipient’s identification to the pick up location.
For information on how long your package will be held at the location please contact your local DHL office.
If a product is damaged upon delivery, please contact customercare@mateuscollection.com within 5 business days. Include your order number and a photo of the damaged product.
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