Returns & Exchanges

Mateus offers a 30-day return period from the day you receive your package. With the condition that the item is returned in the same condition as Mateus sent it, i.e. in its original packaging and unused.

How do I return an item that I have purchased?

Contact customercare@mateuscollection.com for a return label.

All our returns are handled by DHL or one of DHL's partners, regardless of the carrier that made the original delivery.

The following list provides a overview of which carrier the customer should use to drop off their return package:

Sweden: DHL

Austria: Post AG

Germany: DHL

Spain: DHL

France: Colis Privé

Finland: Posti

Denmark: Bring

Italy: Poste Italiane

Netherlands: DHL

Norway: Posten Norge

Portugal: DHL

To find your nearest drop-off point for returns, please visit DHL.

To cover part of the costs associated with processing returns, a return fee of 100 SEK / 150 NOK / € 15 will be charged. Please note that if you paid for shipping or did not qualify for free shipping at the time of purchase, the original shipping cost will not be refunded.

It is also possible to return your products in our store at Karlavägen 64, 114 49 Stockholm. Always have your order confirmation available which you can show at checkout.

I would like to exchange an item for another, how do I do that?

If you would like to change a color or an item, you make a regular return on the order you have at home and then place a new order on the website.

How long does it take to receive a refund for a return?

Once we have received and handled your return, a refund will start to the same card / account that was used when you placed your order.

If you have any questions about your Klarna invoice, you can contact their customer service here.

Reclaim

If a product is damaged during delivery, please contact customercare@mateuscollection.com within 5 working days. Please give us your order number and send us a picture of the damaged product and we will help you further.